FAQs
How do I make changes after my order has been placed?
If you notice a mistake with your order after receiving an order confirmation email, please leave us a clear and detailed message with your name, phone number, and order number if available.
Which payment methods do you accept?
We accept PayPal Express, PayPal Credit, and all major credit cards. We DO NOT accept money orders, checks, or cash.
How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Jolics are handled by PayPal.
Are the stones real diamonds?
Most of our rings are made of 925 sterling silver and the stones are created gemstones.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper; our rings are made of 925 sterling silver.
How long until I receive my jewelry?
Once you complete payment for your order, we generally start processing your order within 24 hours. We offer two shipping methods for all items, Standard and Expedited, so depending on your location, different delivery times can be expected. For more information, please check our Delivery Page
Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.
What if I have a question that hasn’t been answered above?
We are always happy to help you with any queries you may have. Please just contact us.
Email us: service@jolics.com